THM has a network of high quality associate trainers enabling us to ensure that we can deliver even the largest of assignments. Our associates are all very successful independent professional trainers, with a breadth and depth of experience that allows us to match the right trainer to our clients' specific needs.
To achieve our goal we will:
to identify what they want, love what they get, and measure their success. If our customers are successful they are more likely to continue to be our customers!
- bring creative, innovative ideas and experiences to our customers.
We talk a lot about creating memorable customer experiences and great customer service, so we have to live up to that ourselves too.
- in attitude, professionalism, deliverables, and everything that is important to our customers.
- we want our customers to see us as good value for the investment they make.
- if it's not fun, why are we doing it?
Becky is an LSE graduate with 16 years experience in training, consulting and strategic innovation. Her background is in the media industry where she worked for The Hearst Corporation, one of the world’s largest media organisations, as UK Head of Innovation and Strategy. Becky most recently completed four years at leading innovation company “What if” before establishing her freelance training career with clients such as BAA, Novartis and P&G.
Nancy is an experienced and highly professional consultant, trainer and coach, with a career that has encompassed customer service management roles in retail (IKEA) and CRM, through to being Head of Consulting and Training at Maia Consulting. She is a freelance trainer with a strong operational background covering people, customer and sales management. Nancy is a qualified business coach and runs her own successful freelance training company alongside completing an MBA.
Mary is a highly effective Training Consultant with a proven track record in the design delivery and evaluation of training at all levels. Mary’s background includes the role of Training Manager (Scotland) with Archant Media as well as L&D roles at Norwich Union. She has also run her own company specialising in Sales Service and Retention.
Mary has 12 years experience of delivering programmes within the public and private sector including DWP and HMRC. She includes RBS, British Gas, Tesco Bank and the Scottish Parliament amongst her clients. Mary is our associate based in Scotland.
In addition to our Key Associates listed above we have an extended network of many more training professionals available to us depending upon our clients’ specific needs and budgets. We are also associated with The Norton Group and their database of professional trainers.
Executive Guest Speakers
Elsbeth is an expert in strategy, decision-making and change. Her career has taken her through investment banking with BZW and Deutsche Bank, to Director of Customer and Market Strategy at Prudential in Hong Kong. She also spent three years as a Special Advisor to the first Blair Government. Elsbeth is a Cambridge graduate currently studying for her PhD in Management and working on various advisory boards and think tanks in addition to running her own freelance consulting business.
Martin is a senior HR professional with significant international experience, especially in the field of HR, recruitment, and international team development. Martin has worked in the technology sector for the past 15 years with Microsoft, Amazon.com and Progress Software. His most recent role was Group HR Director with StepStone where he had overall responsibility for HR strategy and operations worldwide. At Progress Software he was HR Director for the EMEA region. Prior to Progress Martin worked with Amazon.com during its major growth period of 1999 to 2001, initially in the role of European Recruitment Manager and then Head of HR for the Netherlands. Martin is currently studying for an MBA in Management.