Our Management Training modules are designed to run for 1 or 2 days and can be delivered as single events, or they can be combined into workshops or programmes to suit your business objectives and key messages. They can also be customised as shortened sessions with less content if required.

Module 4 focuses on running your business from a customer focus perspective and redesigning your processes to deliver improved customer experiences. The content for this module is made up of a combination of activities and sessions outlined in our Customer Experience product list and includes:

• An exploration of customer satisfaction and customer loyalty
• Holodeck
• Mind the Gap
• 52 Ideas
• It's NOT magic!
• Analysing and designing deliberate customer experiences