THM Business Simulations


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Mind the Gap

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Title   Delivery
Mind the Gap!   An examination of the gap between what you promise to your customers and what you deliver.  

Totally customised and project based for each client.



This is our customer experience consulting programme, and as such is completely customisable. We can offer short discussion sessions on how to think about customer experience; totally customised training packages;  facilitated workshops about brand and process; or full scale consulting on redesigning your customer experience from the top down. Our philosophy is based on understanding and closing the gap between the brand promise you make and the customer experience you actually deliver. Within that framework you decide how much help you want from us and we design something to meet your needs.

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