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All the latest news from THM.  Check out the archives to see what you missed!


April 2011

The magic goes to Paris

Our customer experience seminar "It's NOT magic!" went down a storm at the Gartner CRM conference in London last month and this month we take it to Paris for a new client, Schneider Electric, as they continue to build their very strong focus on customer satisfaction and experience. Check out our short promotional video about the seminar on You Tube at or click on the icon next to the title of this article
01 April 2011

People management - next stop Belgium

Our people management programme continues to roll out for one of our major European clients. It's the fourth of five modules in the series and this month we go to Brussels. This group finishes in June but the next group is already signed up to start in September.
01 April 2011

Customer experience in Oz

We recently returned from Sydney where we delivered a very successful customer experience workshop for one of our major clients. A highlight was our Customer Panel exercise where we bring real customers in to meet our clients, most of whom never usually get to meet their customers. It's always a popular event!
01 April 2011


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