THM's Garry Marsh was a keynote speaker at the Gartner CRM conference in London last month, and the scores and feedback are now in. Garry scored an excellent 4.61 out of 5 from the audience of 400 with comments like: "Great- with something different: enjoyable and really useful!" ..... "More than a presentation, a demonstration" ..... "Brilliant fun with real-life examples to illustrate the key points"..... "While mentioning "surprising customer", Gartner has managed to surprise the attendees" Check the link to the left of this article to see how Gartner described the conference

We've now had over 15,000 hits on our You Tube video featuring our customer experience seminar "It's NOT magic!". Check it out for yourself here http://www.youtube.com/watch?v=PZ10cFRFsTY or by clicking on the link to the left of this article.