The brief

A global internet company wanted to deliver customer experience training to their employees and partner companies across the world.

The delivery

We built a 4 hour workshop around our clients’ critical customer experience messages, bringing a lively, participative approach to some serious business training.

The challenge was to build a workshop that would work across geographies, languages, cultures, for sales people and technical people, and for internal employees as well as external partner companies.

We combined our clients’ strategy and brand materials with a variety of our own simulations and magic to create a workshop that would hold interest, communicate simple but vital messages, and teach the participants something new about how and why they need to deliver top quality customer experiences in a highly competitive marketplace.

The workshop ran for over 400 people in Mexico, Brazil, India, Australia, Singapore, Korea, Taiwan, China, and Canada.

The results

97% said very interesting/interesting
+90% said good use of time
100% said creative and entertaining
+90% said right pace
100% said interactive and fun

(Based on 200 completed surveys).

Our client has now asked us to run a second version of this workshop for 30 European countries and deliver it into Asia after completion of the European roll out.
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