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Media training academy
Helping to design and deliver a media training academy to the editors, journalists and technical teams...
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Through the eyes of the customer
A programme designed for a large corporate client and delivered to the account teams responsible for building long-term relationships with their own corporate customers... |
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Customer experience world tour
A global internet company wanted to deliver customer experience training to their employees and partner companies across the world.
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Annual conference
A well known high street retail chain wanted to bring a really different business angle to their annual company conference held across five UK locations.
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The loyalty toolkit
The Loyalty Toolkit was designed for a large corporate client in order to help focus its top account teams on customer satisfaction and customer loyalty... |
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Case study
A business game that we actually called “Case Study”. This was designed for the CEO of a company of about 60 people. The CEO told us that there were several internal problems between departments in the company, and while she wanted to surface them and fix them, she didn’t want to be heavy handed in the way she did that (as that is not how the culture works there)... |
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Working in high performance teams
A senior management team (SMT) in a large multinational company wanted to improve team working within their own team and for the 200 people in the two different groups that they had recently merged .
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Customer experience consulting
A global software company asked us to provide customer experience consultancy on two difficult service issues, response management and complaint management.
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Livening up commercial law training!
A very large retail company wanted to liven up it’s commercial law training workshops and make them much more interactive, interesting, and fun for participants... |
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Customer focus week
A large global IT company wanted an innovative, fun way to focus its UK service and support organisation on customer experience, as part of an ongoing drive to improve customer satisfaction... |
