Games & Seminars

	Congratulations - building long-term sales relationships
	Cup of Tea? - experiencing the pain of being a customer
	What Do You Know - improve your efficiency and quality of service
	Delivery.com - sales and customer service under pressure
	It’s NOT magic! - creating memorable customer experiences
	The Grid - team dynamics, teambuilding and cross-group collaboration
	Mind Reading - what customers say and what they really think!
	Inside Out - identifying internal issues impacting your customers
	Case Study - more internal issues impacting your customers
	Crisis - decision-making and teamwork under pressure
	Fun & Games - understanding different people & skills in your team
	Fish Tails and Lions - teamwork, amazing service, and people who make it happen!

Workshops and events

	Presentation Skills– a unique seminar designed to show the secrets of great presenting
	The Psychology of Magic– a lively, interactive and highly entertaining seminar
	High Performance People– a session that focuses on what an individual can do to develop skills, attitude, and motivation needed to survive and thrive in a world of temporary or virtual teams
	Working in High Performance Teams– exploring team dynamics, behavioural profiles and personality types
	The Loyalty Toolkit – individual toolkit for driving customer loyalty
	Customer Experience Academy – a University of customer experience
	Customer Focus Week – 5 days of activity in the workplace
	NOT the Ritz Carlton – a service lesson at your desk
	Recruitment Portfolio – activities to help you hire for attitude
	Teambuilding Workshops – high impact teambuilding for employee and customer loyalty
	Theme Park for the Business Mind – our flagship workshop. Create a high impact memorable day for your team that’s fun, innovative, and VERY relevant to your business!

Legal workshops
These games have been developed with one of our clients in order to liven up their legal training workshops. Each game highlights the key issues that participants need to learn about, and ensures that they are motivated and keen to learn about the law in more detail on the rest of the workshop. The legal workshop is then delivered by qualified legal experts.

	Trouble Brewing – contract law like you’ve never seen it!
	Dodgy Dave – how NOT to protect IPR
	Minefield – watching your step in competition law