A fun and subtle way of illustrating some key customer experience principles throughout the course of an ordinary working day. Participants are not taken away from their jobs to participate and yet we make some fundamentally important messages come alive for them by the time they go home. Though the messages are adaptable to suit our client, they can include expectation setting, getting the small details right, delivering memorable service, and creating amazing service recovery. Works particularly well as part of a larger activity like Customer Focus Week. This product can also be adapted for events and team meetings.