A lively, interactive and highly entertaining seminar for anybody involved in building and maintaining sales or service relationships with customers. Understanding how people think, why they behave the way they do, why they make the decisions they do, and how you can influence those behaviours and decisions to better achieve mutually beneficial results is a real art. And it’s the art of the magician. Teaming up with an internationally successful close-up magician THM creates a seminar that works for any size of audience and really illustrates how to get inside the mind of the customer.